What is Telepractice?

We provide online instruction and coaching to our clients using HIPAA/PHIPA compliant video conferencing technology.

Through online video conferencing, you can meet with your instructor from your desktop, laptop, tablet, or mobile device (iOS or Android) – it’s your choice!

Telepractice allows us to connect anywhere with secure and convenient appointments that save you time and hassle. There’s no need to deal with traffic when you can schedule and attend your appointments directly from a laptop or mobile device.

What equipment do I need?

To participate in telepractice appointments from your home, you will need one of the following devices:

  • Desktop computer with a webcam, speakers, a 2.5 GHz processor, and 4 GB of RAM or
  • Laptop computer with built-in webcam and speakers, a 2.5 GHz processor, and 4 GB of RAM or
  • Tablet device with built-in webcam and speakers, or
  • Smartphone with at least iOS 10 or Android 6.0
  • Internet connection that is at least 10mbps. For optimal results, a reliable, high-speed internet connection with a bandwidth of at least 10 mbps will minimize connection issues and provide the best quality

Note: We recommend using the Pre-call Tool to check your internet connection to ensure all components of the session are functional.

The Day of The Call

Using a desktop or laptop computer

Approximately 10 minutes before your appointment, you will receive an email appointment reminder.

Click the unique link embedded in the reminder. You may have to copy and paste the link into your web browser if clicking the link does not work. Your video call screen will now open in a new tab.

You will also see the Welcome prompt. Click Play test sound to test your camera and microphone settings. When you are ready, click Join Video Call. This will take you straight into the video call.


What should I do if I didn’t get the reminder with the link?

Contact your instructor if you did not get the link so they can send it to you via email or secure messaging.

What can I do to improve the quality of the connection?

If you live in an area with slow internet, this can really affect the speed of your connection. Here are some basic steps that can improve the overall quality:

  • Use wired Ethernet instead of Wifi whenever possible. Wifi will work, but you may experience a lag and interference, which can make your video and audio choppy. If you experience a lag or interference while using Wifi, we recommend moving closer to your router. Wired internet will give you a much smoother, more consistent experience.
  • Test your internet connection speed. Google provides an easy way to test your internet connection directly from the Google homepage. Simply search: internet speed test. Click the blue button that says Run Speed Test. If it is under 10mbps and you’re using Wifi, try using a wired internet connection or restarting your router. If your computer doesn’t have an ethernet port, you can purchase an ethernet adapter. If either of your upload or download speeds are less than 2 mbps, your internet connection will not be reliable enough, so you will need to upgrade.
  • Close other programs. If you have several programs running in the background, closing them will almost certainly improve the quality. Also, make sure you’re not downloading any large files.

If you are unable to connect, please contact your instructor as soon as possible to see if we can help you troubleshoot.

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